Contact
Contact StreamEmber
The easiest ways to reach StreamEmber are email at info@streamember.com and our Discord server. Write to us about the launcher, games, payments and refunds, the agency or partnerships. We read every message and reply as soon as we can.
Channels
How to contact us
Pick the channel that suits your question.
info@streamember.com — for support, payments, refunds, partnerships and press.
Discord
Ask questions, report bugs and talk to other streamers on our community server.
TikTok
Follow @streamember on TikTok for updates.
YouTube
Subscribe to @streamember on YouTube.
Follow @streamember on Instagram.
Who to contact about what
| Topic | Where to write |
|---|---|
| Technical support, launcher | Discord or info@streamember.com |
| Payments, subscription, refunds | info@streamember.com (read the refund policy first) |
| Agency application | The agency application form |
| Partnerships, press | info@streamember.com |
Refunds and agency applications
Before asking for a refund, please read our refund policy. To join our TikTok LIVE agency, use the agency application form.
Company details
StreamEmber is a brand of Armsys Teknoloji Limited Şirketi (Armsys Technology), based in Bolu, Türkiye. Read more about StreamEmber.
Contact FAQ
How do I get help with the launcher?
Write on Discord or email info@streamember.com. Include your StreamEmber account email and a short description of the problem so we can help without extra back-and-forth.
How long does it take to get a reply?
We answer as soon as we can, but we cannot promise a fixed response time. Sending all the details in your first message helps us reply faster.
How do I ask for a refund?
First read the refund policy page, then email info@streamember.com from the email address of your account.
How do I apply to the agency?
Use the agency application form on our website. Joining the agency is free and is not required to use the launcher.
Will StreamEmber ever ask for my password?
No. We never ask for your TikTok password. If someone claiming to be from StreamEmber asks for it, do not share it and let us know.
Haven't installed StreamEmber yet?
Download the free launcher for Windows 10 and 11.